Return & Refund Policy

We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us over Whatsaap. Please note that returns will need to be sent to the following address: 

38, Timber Market, Ravi Road, Lahore

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions over Whatsaap

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us over Whatsaap.

Thank you for choosing walkrain.com as your preferred footwear brand. We take pride in providing high-quality products and excellent customer service. To ensure a fair and consistent experience for all our customers, we have implemented a "No Exchanges or Returns" policy. By making a purchase from walkrain.com, you agree to abide by the terms and conditions outlined in this policy.

  1. Final Sale: All purchases made from walkrain.com are considered final and non-refundable. We do not offer exchanges, returns, or refunds for any reason, except in cases of damaged or defective items.

  2. Size and Fit: It is essential to refer to our sizing charts and guidelines before placing an order to ensure accurate sizing. If you are uncertain about your size or have any questions, we encourage you to reach out to our customer support team for assistance. We cannot accept returns or exchanges due to sizing or fit issues.

  3. Product Condition: We meticulously inspect all products before shipping to ensure they meet our quality standards. However, if you receive a product with any manufacturing defects or damage, it will be replaced at no additional cost.

  4. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving your order. To process your claim, we may request photographs or other evidence of the damage. If the claim is deemed valid, we will provide you with instructions for returning the damaged or defective item, and we will replace it with a new, identical product at no additional cost.

  5. Shipping Errors: If there is an error in your order, such as receiving the wrong item or an incorrect quantity, please notify our customer support team within 24 hours of receiving your order. We will work with you to resolve the issue promptly and ensure you receive the correct items.

  6. Change of Mind: walkrain.com does not accept returns or exchanges due to a change of mind, style preference, or any personal reasons unrelated to the product's quality or condition.

  7. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns you may have regarding your order. Please contact us through our official customer support channels, including our listed email address and phone number, during our regular business hours.

We appreciate your understanding and cooperation with our "No Exchanges or Returns" policy. By purchasing walkrain.com products, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions stated in this policy.